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How Filing Infinity Auto Insurance Claims Works (With Steps)

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You may consider filing an auto insurance claim with Infinity Insurance if you were recently involved in a car accident and at least one driver holds an Infinity auto insurance policy. Below, you can explore the process for filing Infinity auto insurance claims and learn how you can qualify for lower insurance rates when choosing Infinity as your provider.

How Filing Personal Infinity Auto Insurance Claims Works

Here’s what you can expect as you file a personal auto insurance claim through Infinity Insurance:

The Initiating Party Calls Infinity’s Headquarters

The first step to filing a personal auto insurance claim with Infinity is to contact the company’s headquarters. You may call 1-800-INFINITY to initiate contact. Upon dialing this number, the operators will connect you to one of Infinity’s First Notice of Loss (FNOL) adjusters. When you get on the phone with an FNOL adjuster, they’ll ask you for some basic information so that they can begin building your claim.

If you’re the party who holds an Infinity car insurance policy, the adjuster will ask for your policy number and use it to start your claim. The adjuster will also ask you for a few pertinent details about your accident to determine what kind of claim to make. It’s worth noting that you don’t have to be an insured member to file a claim with Infinity. Other parties who may file a claim with Infinity include another party involved in the incident, a representative agent, or another insurance company.

The Adjuster Categorizes the Claim Appropriately

Once Infinity becomes aware of your desire to make a claim, the adjuster will categorize it appropriately. If it’s a straightforward claim without any complicated details, it’ll likely remain with an FNOL adjuster. Some claims may be more complex, as they can require a thorough formal investigation or more information from a witness.

More complex claims will move to the Initial Action phase. That means your claim will go to an adjuster who works near the region where the accident occurred. Otherwise, Infinity will send the auto claim for processing within its headquarters in Alabama.

The adjuster who’s ultimately responsible for the claim will contact all involved parties. The adjuster will acquire all relevant details to build the case. They may obtain recorded statements from all parties who were directly a part of the accident. They’ll also get information from any witnesses who were on the scene. Additionally, the Infinity adjuster will determine who was at fault for the car accident and whether coverage was in place when the accident happened.

The Involved Parties Cooperate With Infinity to the Best of Their Abilities

The filing process can be much more seamless when all parties cooperate with Infinity as much as possible. They can share all relevant paperwork, including any police reports associated with the accident, with the Infinity adjuster on their case.

All parties must have patience throughout the process, as it takes time for a claim to receive approval. Coverage issues may stall claim approval. Infinity cannot issue payments to the insured parties or provide compensation for a rental car until they can determine liability and ensure the absence of coverage issues.

The Involved Parties Receive a Verdict on the Claim They File

Once the assigned adjuster comes to a decision, they will contact the involved parties to inform them of the verdict on their claim. If an adjuster finds available coverage for your loss, they’ll ensure that your vehicle gets the repairs it needs. They may also work with the other party to ensure they get needed vehicle repairs.

Your assigned adjuster won’t leave you in the dark if they deny your claim. They’ll contact all involved parties to inform them of the situation. They’ll send letters to each party’s most current address to convey the results formally and in writing. While claim denials occur for various reasons, one of the most common is a lapse in payment. You can avoid this potential issue by always staying on top of your monthly insurance payments.

How To File a Commercial Auto Insurance Claim With Infinity

If you have a small business and your employees use commercial vehicles to do their jobs, you can lose some of the control you have over your commercial fleet. If an employee gets into an accident, you need to know what to do. Here’s a list of steps on how to file a commercial auto insurance claim with Infinity:

  1. Call 1-800-334-1661 to contact an Infinity agent who specializes in commercial claims.
  2. Have the involved employee provide as many details about the accident as possible.
  3. Allow Infinity to build a claim and investigate if necessary.
  4. Wait for Infinity to approve or deny your claim.
  5. Receive coverage for damages if applicable.

How To Avoid Making a Commercial Auto Insurance Claim With Infinity

Here are some tips you can implement to protect your business and avoid the need to make a commercial auto insurance claim with Infinity:

  • Only hire employees for driving purposes if you’ve checked their driving records
  • Require all employees who will drive commercial vehicles in your fleet to take driver education courses through Infinity or your local DMV
  • Create a checklist of tasks that employees must complete before they begin driving one of your company vehicles and encourage them to refer to the list frequently
  • Schedule regular maintenance for the vehicles in your commercial fleet

Ways To Qualify for Lower Rates With Infinity

Infinity is a reputable insurance provider, and you can secure your place as a customer by researching ways to lower your rate. Depending on your location and situation, Infinity may offer the following discounts on its auto insurance:

  • Anti-theft discount: You may qualify for a reduced insurance rate by installing anti-theft devices like kill switches or a security alarm.
  • Multi-car discount: You may be eligible for more savings when you insure multiple vehicles through Infinity.
  • Upfront payment discount: Infinity may charge you a lower rate if you pay for a whole policy term in advance.
  • Vehicle safety discount: You may pay less for your insurance if your car has vehicle safety devices like stability control or anti-lock brakes.

Do you have additional questions about auto insurance in general? Browse our articles that discuss all things related to car insurance so you can feel more confident when choosing your provider.

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

We’re here to help you simplify car care and save, so this post may contain affiliate links to help you do just that. If you click on a link and take action, we may earn a commission. However, the analysis and opinions expressed are our own.


About the Author

FIXD Research Team

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

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