1. Year
2. Make
3. Model
4. Trim
5. Fuel Type

Great news! FIXD is compatible with your vehicle.


Unfortunately, FIXD is not guaranteed to be compatible with your vehicle.


What Is the Best Car Insurance Customer Service?

best car insurance customer service

Want to save on car insurance?

The best way to save is to shop around for lower rates. Enter your information below to instantly compare quotes from leading carriers! 


There are many factors that can go into your decision of which car insurance provider to choose. An important one to think about is the company’s customer service ratings. While things like your premium cost and coverage amounts are crucial, you’ll also want to select an insurance company that is there for you with efficient and friendly service when you need it. Read on to learn more about customer service in the car insurance industry and to discover some companies that may offer you the support you need.

Why Do You Need Car Insurance?

Car insurance is important because it gives you coverage in case you get in an accident while on the road. Rather than paying out of pocket for any damage or medical bills, you’ll receive payments based on the terms of your policy. This coverage can also have your back if you injure another driver or damage their vehicle in an accident. In exchange for this coverage, you’ll pay a monthly or yearly premium.

The levels of coverage can vary, but it’s crucial that you don’t leave anything up to chance when you drive. In addition to saving you money in the case of an accident or emergency, insurance is often required by state law. You might also need to meet certain coverage amounts if you want to finance a vehicle.

Why Is Customer Service Important When It Comes to Car Insurance?

The process of making a claim for car insurance coverage can be challenging and complicated. That’s why you want customer service that you can trust. At any stage of the process, you might have questions about your policy and how much it will cover. You might also need an expert to explain the required next steps to you.

When you get in an accident, the last thing you want to worry about is whether you’ll be able to get someone on the phone to answer your questions. A good insurer can also clearly explain any options you have, including any discounts you may qualify for within your policy. Customer service might not be something that you think about when selecting your policy, but it should be a consideration. Before you select a policy, you may want to know if your insurer will be there for you when you need it the most.

What Happens When You Contact Your Insurer’s Customer Service Team To Make a Claim?

After an accident, you may want to contact your insurance company to make a claim for payment. While each company handles this procedure in a slightly different way, you can expect some similar steps each time. When you speak to your insurer, you’ll describe the nature of the accident and include any information you have, like the information of anyone else involved or any photos of the damage.

Next, your insurance company might send someone to inspect the vehicle’s damage, or you might need to bring it to your mechanic to get an estimate of repair costs. From there, either the insurer will pay for repairs or reimburse you for your payments. At this time, your insurer may also offer you information about any liability payments or medical expenses for other drivers involved in the accident.

Insurance Companies With the Best Customer Service

Car insurance can be a very individualized experience, and you might be looking for different things from an insurance company based on your preferences and needs. To make sure that you select an insurance company that works for you, always be sure to do your research before committing. However, learning more about some companies that have consistently high service ratings can help you start a productive search.

State Farm

State Farm frequently has a low complaint level, which means that customers rarely file complaints about the company to their state’s insurance departments. This may mean that State Farm customers are frequently satisfied with the service they receive. This idea is backed by the company’s above-average J.D. Power overall customer satisfaction rating of 862. If you aren’t sure where to begin your search for car insurance with exceptional service, State Farm may be a good place to start.


Like State Farm, Geico has a low level of complaints associated with its service. In addition, the company has a very impressive J.D Power rating of 833. With some of the best rates in the industry, combined with these excellent service ratings, Geico may also be a good choice for your insurance needs.


In terms of its complaints, Nationwide earned an impressive Very Low rating. In this case, the company’s customers are very unlikely to complain about the service they receive. With a J.D Power ranking of 814, you’re more likely than not to get the service you need through Nationwide.

What Else Should You Consider When Choosing a Car Insurance Policy?

Customer service is extremely important when determining which car insurance company is right for you. But you also want to make sure that you’re getting the coverage you need at a price that works for your budget. Car insurance can be a significant financial investment, so there’s nothing wrong with looking around a bit at potential options before selecting your ideal option.

The companies mentioned in this article are national, which means that you can get great rates no matter where you live. However, the best option can depend on your state and other factors like your driving history and coverage needs. You can even look into smaller, local companies to see if you can find better rates for your state. Another option is to look for companies that offer discounts for things like a clean driving record or good grades.

Selecting your car insurance is a major decision that can impact your life. That’s why you’ll want to consider as many factors as possible before making your choice. Customer service is an important aspect of insurance that potential buyers can easily overlook. But if you want to make sure that you can always get the support you need from an insurer, a highly-rated company can help you maintain your peace of mind on and off-road.

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

We’re here to help you simplify car care and save, so this post may contain affiliate links to help you do just that. If you click on a link and take action, we may earn a commission. However, the analysis and opinions expressed are our own.


About the Author

FIXD Research Team

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

You might also like

Explore Car Resources

car insurance icons

Car Insurance

Find the best insurance deals for your car

Car Buying

Everything you need to know about buying a vehicle

FIXD Team logo

Car Care

Car repair costs, how-to guides, and more

car buying icons

Vehicle Search

Search any make/model for reviews, parts and more