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Everything You Need to Know About the Safelite Windshield Warranty

Everything You Need To Know About the Safelite Windshield Warranty
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Whenever your windshield chips or cracks, you need a trusted auto glass company to repair or replace it. Since modern windshields are fitted with sensors and cameras, once they break, chip, or crack, they are expensive to repair, replace, or recalibrate. Safelite AutoGlass is the leading company in the country providing warranties on windshield installations and recalibrations. With this company, customers enjoy a lifetime warranty on repairing or replacing their windshields. Read on to learn how the Safelite windshield warranty works.

What Is the Safelite Windshield Warranty?

If you don’t have comprehensive auto insurance, your coverage may not include windshield repairs and replacements. It then becomes expensive to repair windshields if they chip or crack often. That is why Satelite AutoGlass offers a lifetime warranty on windshields to cushion car owners from repair and replacement costs in case the windshield cracks or breaks minutes or months after installation.

The Safelite windshield warranty is a lifetime guarantee on all new or repaired windshields at any of the mobile glass shops in the country. With over 7,100 shops, Safelite provides quality windshield repair services accompanied by a limited lifetime warranty. This protection covers damage occurring because of defects in material or poor workmanship. Such an offer is a breather because many customers dread repairing or replacing OEM windshields. If you’re brave and have the needed skills, you can perform the windshield repair at home.

How the Safelite Windshield Warranty Works

Many windshield repair shops don’t offer a guarantee for a repaired or newly installed windshield. If sensors and cameras fail after the repair, you may need to spend more money to get them working. Also, when the windshield breaks because of improper installation, you’ll have to go into your pocket to buy and install another windshield. Safelite AutoGlass protects you from expensive repairs and replacements that occur because of poor installation or the use of defective materials.

To get started, you can book an appointment online or call their support staff. Depending on your location and the degree of damage, Safelite technicians may come to you and do the necessary repairs. Once the technicians perform the repairs or replacements, Safelite will file a claim for you if your auto insurance includes windshield repairs. If it doesn’t, you’ll pay for the repair or replacement from your pocket. You’ll then be given a warranty that guarantees windshield repairs or replacement because of workmanship errors or defective materials.

Note that you must be the car owner to be eligible for the lifetime warranty. In case of any damage after the repair, recalibration, or replacement, submit an invoice or any other document as proof of Safelite installation. Once the company authenticates your details, they’ll begin the repair process.

Safelite Windshield Services

Safelite provides exemplary guarantees on its three primary services: repairs, recalibration, and replacement. These services have different terms and conditions that are important to understand.

Limited Warranty

Safelite offers a limited lifetime warranty. The company is only guaranteeing the quality of the glass material and the workmanship of its technicians. The warranty doesn’t cover the glass itself because it’s nearly impossible to avoid glass damage.

Since the limited warranty is valid through the lifetime of the car, so long as you remain the owner, you might be tempted to think any damage to the windshield is covered by the warranty. However, the Safelite warranty doesn’t offer a guarantee against accidental windshield damage. For example, if a rock or a tree accidentally hits your windshield, the Safelite limited warranty won’t cover the damages. But if it cracks or breaks because of improper installation or defects in glass material, Safelite will repair or replace the windshield at no cost.

The limited warranty essentially promises to give you a replacement when you get a defective windshield. It also guarantees that its technicians have the required skill set to install windshields. For this warranty to be valid, you must:

  • Be the owner or lessee of the car
  • Provide proof of Safelite installation
  • Show damages are due to technician’s error or the glass materials
  • Report the damages or defects within 30 days of discovery

Repair Guarantee

When you take your chipped or cracked windshield to a Safelite shop, the first thing technicians will do is examine if the damage requires repairs or complete replacement. If it’s a small dent, the Safelite AutoGlass technicians will begin the repair process where they inject adhesives to the damaged area of the glass.

Windshield repairs are more successful if the damage is recent and small. The areas surrounding the damage should also be dry and clean. Therefore, be quick to complain if technicians began injecting adhesives on a moist and dirty crack that’s large enough to warrant a full windshield replacement. If the damage becomes larger during the repair process, Safelite doesn’t cover the extra damage.

Safelite guarantees that the repaired portion of the windshield will pass the state’s vehicle inspection and not crack further, but if it does, they will transfer the cost of repair toward replacement.

Calibration Guarantee

Safelite AutoGlass offers a one-year warranty for recalibration or until the next recalibration, whichever comes first. Different vehicles have varying recalibration schedules as stated by respective manufacturers. Check your owner’s manual to see how often you should recalibrate your windshield.

What the Safelite Windshield Warranty Doesn’t Cover

To ensure your windshield warranty stands at the time of need, you must understand which issues can render all the guarantees void. Safelite will not cover the costs of repairing or replacing your windshield if:

  • Installation issues such as cover leaks and stress cracks are a result of rust in the pinch weld
  • Cracks or chips develop due to damage on the vehicle
  • Damages are not directly connected to defective materials or poor workmanship

Note that you have the right to be informed by Safelite’s technicians if your vehicle’s pinch weld structure is damaged.

When you take your car to an auto shop for repair, it’s important to double-check the quality of repairs and replacements. With the Safelite windshield warranty, you can have peace of mind knowing that the technicians will take good care of your windshield.

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

We’re here to help you simplify car care and save, so this post may contain affiliate links to help you do just that. If you click on a link and take action, we may earn a commission. However, the analysis and opinions expressed are our own.

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About the Author

FIXD Research Team

FIXD Research Team

At FIXD, our mission is to make car ownership as simple, easy, and affordable as possible. Our research team utilizes the latest automotive data and insights to create tools and resources that help drivers get peace of mind and save money over the life of their car.

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