Reading Time: 12 minutes

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Video” tab_id=”1526484488852-1d77609b-65a3″][vc_video link=”https://youtu.be/G6n-uP_L0R0″][/vc_tta_section][vc_tta_section title=”Where is my OBD-II port located? ” tab_id=”1522853314246-34c05a50-fc3d”][vc_column_text] The OBD-II port is usually located on the driver’s side of the vehicle, underneath the dashboard. It can be found near the pedals of your vehicle. Click here to find your port! [/vc_column_text][/vc_tta_section][vc_tta_section title=”What is my sensor code?” tab_id=”1522853314296-cb94363a-6308″][vc_column_text]The sensor code is located on the back of the sensor! It will look like this: CV######[/vc_column_text][/vc_tta_section][vc_tta_section title=”What does the blue light mean?” tab_id=”1522854083720-b8c4bd79-3680″][vc_column_text]The blue light flashes to indicate power, and to indicate that it is connecting to the app![/vc_column_text][/vc_tta_section][vc_tta_section title=”Is the blue light supposed to stay on?” tab_id=”1522854134150-cd5c350a-d928″][vc_column_text]The blue light will flash when it is first plugged in, and it will also flash when it is connecting to the app![/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need internet connection?” tab_id=”1522854135284-6b89fd12-b66e”][vc_column_text]Yes you will need at least 3 bars of data connection![/vc_column_text][/vc_tta_section][vc_tta_section title=”Do I need Bluetooth on?” tab_id=”1522854204699-32a3b4e6-09c7″][vc_column_text]Yes, you will need to turn your Bluetooth on through your menu.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if my FIXD does not fit into my port?” tab_id=”1522854236662-6524f017-992f”][vc_column_text]If your vehicle was sold in the U.S. and is 1996 and newer, you will have the same standard port. Make sure the cover is removed from the port in order to plug it in![/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ animation=”fade-up” id=”product-faq”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”3432″ title=”Product FAQ”][/startapp_icon_box][vc_tta_accordion active_section=”0″][vc_tta_section title=”What does the FIXD sensor do?” tab_id=”1522849517152-4cdf1ff5-ea12″][vc_column_text]The FIXD sensor is a Bluetooth enabled device that connects to the OBD-II port in your vehicle. The sensor is able to scan the vehicle, detect check engine lights, and read associated codes. It will then send the information to the custom FIXD app, where the codes are explained in simple and understandable terms.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What kind of issues can the FIXD sensor detect?” tab_id=”1522849517198-557caea4-46a3″][vc_column_text]Currently, FIXD is able to read active check engine light. The other lights such as TPMS, ABS, Airbag, Maintenance lights, and Stability Control, are controlled by manufacturer-specific parameter identifiers, which make it difficult to communicate through the OBD-II port. We are currently working on licensing that information from the manufacturers. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I leave the FIXD sensor plugged into my vehicle all the time?” tab_id=”1522859339586-e4821802-9085″][vc_column_text]Yes, you can leave your sensor plugged in! If you plan on not operating your vehicle for more than a few days, we recommend removing your sensor.[/vc_column_text][/vc_tta_section][vc_tta_section title=” Will my vehicle be compatible with FIXD?” tab_id=”1522859340762-e63bf95b-7343″][vc_column_text]Gas: FIXD is compatible with gas powered vehicles 1996 and newer that were sold in the U.S. and 2006 and newer that were sold outside the U.S.

Diesel: The FIXD sensor is compatible with diesel vehicles newer than 2006 and trucks that are 2008 and newer.

Check your vehicle here: fixdapp.com/compatibility[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does my phone have to be a smartphone to use FIXD? ” tab_id=”1522859341679-c1f818d8-cb67″][vc_column_text]Yes, a smartphone is required for the use of the FIXD app. Currently, FIXD works with iPhones (iOS 10.3 or higher) and Android (4.1 or higher) smartphones. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use my iPad with the FIXD app?” tab_id=”1522859343083-7b93d0fa-fbd1″][vc_column_text]Yes, the FIXD app is now compatible with iPads if you have cellular data on your iPad with the ability to connect to the internet. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I use my computer with the FIXD sensor instead of a smartphone?” tab_id=”1522859505548-f7cdaed7-6e0d”][vc_column_text]Unfortunately at this time, the FIXD app is not compatible with a computer. You will need a smartphone or an iPad with cellular data.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Does my vehicle need Bluetooth for FIXD to work?” tab_id=”1522859507072-d4f32d04-9270″][vc_column_text]The vehicle does not need Bluetooth, but Bluetooth is required on your smartphone! All smart phones come pre-equipped with Bluetooth capabilities.[/vc_column_text][/vc_tta_section][vc_tta_section title=” Can I use an adapter with the FIXD sensor for the OBD-II port?” tab_id=”1522859508067-a8ff3ad9-ee74″][vc_column_text]FIXD does not work with an adapter! [/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the OBD-II port?” tab_id=”1522859594094-6c2e2484-0a37″][vc_column_text]OBD-II stands for On Board Diagnostics. This port is a standard in all U.S. vehicles since the year 1996. The port is utilized by mechanics to connect and diagnose issues with your vehicle![/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ is_overlay=”enable” overlay_opacity=”15″ overlay_color=”#7a7a7a” animation=”fade-up” id=”app-faq”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”1259″ title=”FIXD App FAQ”][/startapp_icon_box][vc_tta_accordion active_section=”0″][vc_tta_section title=”Where can I download this app?” tab_id=”1522853301153-efc66c6b-f10b”][vc_column_text]iPhone: In order to download the app, please go to the app store and search FIXD. Then press “get”.

Android: In order to download the app, please go to the Google Play Store and search FIXD. Then press download! [/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I update my app?” tab_id=”1522853301199-21bfda26-db4a”][vc_column_text]Please go to the app store, or google play store and search for FIXD. You should see the option to update the app. Press update, and the app will start updating![/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is there not an option to register?” tab_id=”1522860979411-bb762908-62c4″][vc_column_text]Make sure the app you have downloaded is green and white with two wrenches crossing. There is another app called FIXD that is blue, this is not associated with our company.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I need data coverage? ” tab_id=”1522860982643-3daabf16-58af”][vc_column_text]You will need to have at least 3 bars of data in order for the app to connect to our servers. A lot of the information that is used in the app is accessed from our servers to reduce the amount of storage the app takes up on your phone.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can I register without a sensor?” tab_id=”1522861611334-5586ff80-9e90″][vc_column_text]Yes, you can create an account without a sensor![/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I need to make an account?” tab_id=”1522861733182-3fc19caf-c8a1″][vc_column_text]You will need to make an account in order for you to save your information. This way you only need to setup your sensor once![/vc_column_text][/vc_tta_section][vc_tta_section title=” Can you use a laptop to connect?” tab_id=”1522861799760-b84d2eda-ac9c”][vc_column_text]No, you cannot use a laptop because the FIXD app is not compatible with laptops.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are the “other dash” lights?” tab_id=”1522861800596-5e6fcb80-5914″][vc_column_text]This is where you can see the meaning of the other lights on your dashboard. Currently, FIXD cannot read these lights![/vc_column_text][/vc_tta_section][vc_tta_section title=”What is active recall tab?” tab_id=”1522861909424-fe25c5e1-38db”][vc_column_text]These are all recalls that apply to your make, model and year![/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ animation=”fade-up” id=”app-features”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”3460″ title=”FIXD App Features”][/startapp_icon_box][startapp_block_title tag_title=”h4″ animation=”” title=”Timeline” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What does the timeline feature do?” tab_id=”1522861993639-436b639d-ebee”][vc_column_text]These are the manufacturer suggested maintenance intervals and the associated tasks![/vc_column_text][/vc_tta_section][vc_tta_section title=”Why am I missing tasks?” tab_id=”1522861993717-7885ccc4-5f0f”][vc_column_text]This will happen when there is not a strong enough data connection or we do not have this specific vehicle’s timeline in our database! Contact our support team (support@fixdapp.com) and we will ensure your timeline is added![/vc_column_text][/vc_tta_section][vc_tta_section title=”Am I able to customize my vehicle’s timeline?” tab_id=”1522940227488-44e761b4-f7d8″][vc_column_text]At this time no timeline can be customized by an app user, but you can make unique events to the vehicle’s logbook![/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I change the mileage for my vehicle?” tab_id=”1522940248681-5e0fb585-e371″][vc_column_text]All you need to do is press the refresh button in the timeline.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Logbook” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What is a log?” tab_id=”1522863596774-dba39b53-ad3e”][vc_column_text]A log is the result of a successful scan. During a scan, the FIXD sensor reads the check engine information and then the app translates the raw data into the appropriate code. This is stored as a log in your logbook![/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the logbook?” tab_id=”1522863617616-4662d831-478b”][vc_column_text]The logbook holds the previous scan information and where custom logs can be made. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What are custom logs?” tab_id=”1522863597764-47939a2f-ca29″][vc_column_text]A custom log can be created for previous service performed on your vehicle, cost, location of service, timing information and other additional comments regarding your service. You can also put in supplemental log information about your vehicle including vehicle washes, parking fines, etc. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is the logbook only showing older logs?” tab_id=”1522940357524-6d2be9cb-b310″][vc_column_text]If the scan results are the same (ex: all clear from check engine lights for multiple scans) then the logbook will actually combine the logs in an effort to take up less space in the logbook.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why is the logbook not saving anything?” tab_id=”1522940383212-fc9c0d9b-6a76″][vc_column_text]The only reason the logbook will not save your historic logs would be due to the fact that you do not have a strong enough data connection. Disconnect from wifi – and try again using cellular data only. [/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Wear Items” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What does the wear items feature do?” tab_id=”1522863594891-0ad3eecd-4b67″][vc_column_text]Wear items feature helps you keep track of the life of your tires, windshield wipers and your vehicle’s battery![/vc_column_text][/vc_tta_section][vc_tta_section title=”Why would the wear items feature not update my inputted information?” tab_id=”1522863594972-20307d4a-5a80″][vc_column_text]This will happen if you do not have a strong enough data connection.Try disconnecting from wifi and use cellular data only to save the information![/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the question mark in this feature?” tab_id=”1522940459758-3dce674c-e75d”][vc_column_text]The question mark indicates that there is some information missing for the tires, battery, or wipers on the vehicle. It will also be present if there are low levels detected on any of the three. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How does the battery test work?” tab_id=”1522940461486-c8cb601c-c565″][vc_column_text]If you own a newer vehicle, the battery is connected directly to OBD-II port thus FIXD will be able to read the battery. In order to have the sensor read the battery only and not your alternator as well, you will need to leave the vehicle off when completing the battery test. [/vc_column_text][/vc_tta_section][vc_tta_section title=”What is the penny test on the Tire section?” tab_id=”1522940528842-bf5cb950-74fb”][vc_column_text]The Penny test helps you keep track of the wear and tear on the vehicle’s tires.You will need to take a physical penny and with the Lincoln’s head down, stick it into the tire’s tread. Mark how much of his head is covered by the tire tread. Then utilize the drag mechanism in the FIXD app to mirror how much can be seen of the penny.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Parts Buying” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What does the part buying feature do?” tab_id=”1522863595828-869dcb4d-cf7b”][vc_column_text]Find the parts you are looking for to repair or perform maintenance on your vehicle![/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I buy parts?” tab_id=”1522863595920-13028df3-fbc8″][vc_column_text]Go to the right side menu (three dots or lines) and tap “buy parts”. You will select the items you need and continue to Amazon.com to complete the purchase. Make sure you add the items to your cart![/vc_column_text][/vc_tta_section][vc_tta_section title=”Where do I buy them from?” tab_id=”1522940599435-52115b2c-1ca5″][vc_column_text]The parts are purchased through Amazon, and the check out process will be completed on Amazon’s website.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Repair Shop” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What does the repair shop feature do?” tab_id=”1522863584705-d581ce4e-8d03″][vc_column_text]Here you can find highly rated repair shops nearby! [/vc_column_text][/vc_tta_section][vc_tta_section title=”How does it find the repair shop?” tab_id=”1522863584793-98c270cd-b5d9″][vc_column_text]It uses Yelp to get the rating and recommend top rated repair shops in your area.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I not see a particular repair shop?” tab_id=”1522940764611-ce1b7266-086a”][vc_column_text]If you do not see a particular repair shop, then they may not be on Yelp or have a lower score on Yelp. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Are you affiliated with any repair shops?” tab_id=”1522940801792-e5b2de3c-c898″][vc_column_text]Though we always recommend taking your vehicle to a mechanic if you are not experienced with DIY vehicle repairs, FIXD is not associated with any repair shops.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Vehicle Management” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”Can you add multiple vehicles?” tab_id=”1522863809522-32024c8a-9f61″][vc_column_text]Yes you can add multiple vehicles![/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I add a vehicle?” tab_id=”1522863809618-a1084b35-378a”][vc_column_text]In order to add another vehicle, you will need to launch the app, and go to the left side menu. You should see a “+” sign at the bottom. Please press that and select if you want to use a registered sensor, or to add another sensor.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Can you use the device on more than one vehicle?” tab_id=”1522940899229-3bf05cb5-354c”][vc_column_text]Yes, the sensor will work on multiple vehicles! However, we do recommend having one FIXD sensor per vehicle. With one sensor per vehicle, you can keep track of your mileage and provide updates when your vehicle is coming up on its next maintenance interval. With the multi-vehicle control feature, we can also alert you when other vehicles in your family are experiencing problems.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if my specific make, model, and year is not available in the drop down menu?” tab_id=”1522940926178-06dae9c2-d366″][vc_column_text]If we do not have your make, model, and year, please contact support@fixdapp.com and we will add that for you![/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h4″ animation=”” title=”Details (diagnostics) Page” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What do the colors of the scan indicate?” tab_id=”1522863817305-cebb2847-ef0d”][vc_column_text]If you code is red, then it is serious and it can affect drivability. If the code is yellow, than it is not as serious and shouldn’t affect drivability. You should fix both as soon as possible.[/vc_column_text][/vc_tta_section][vc_tta_section title=”When should I see my mechanic?” tab_id=”1522863817384-c805b4f3-1146″][vc_column_text]If you are not a professional or experienced at vehicle repair, we recommend that you see a mechanic whenever an issue comes up! Waiting to resolve the issue can cause more issues to develop.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I clear my check engine light?” tab_id=”1522940965237-46bc905d-ed62″][vc_column_text]Click “Clear Engine Light” on the details page to clear the code. If the code is cleared but the issue with the vehicle is not resolved, the check engine light may reappear after a certain number of miles have been driven. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why am I unable to clear the check engine light?” tab_id=”1522940966220-fa726dea-bfdf”][vc_column_text]If the code is emissions related, FIXD cannot clear it due to Federal Regulations. You must get the issue fixed and then the code will be cleared after 30 miles of driving. If it is not emissions related, please reach out to us.[/vc_column_text][/vc_tta_section][vc_tta_section title=”What are some common codes?” tab_id=”1522940967224-105da13b-03b2″][vc_column_text]Check out our blog for common codes! www.fixdapp.com/blog[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ is_overlay=”enable” overlay_opacity=”15″ overlay_color=”#7a7a7a” animation=”fade-up” id=”app-account”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”1329″ title=”FIXD App Account”][/startapp_icon_box][vc_tta_accordion active_section=”0″][vc_tta_section title=”How can I reset my password?” tab_id=”1522861998502-d4731126-8492″][vc_column_text]To reset your password, please go into the app and press “login”. Then, press “forgot password” and enter in the email address that you used to set up your account. Then, press “reset password”. Please go to your email account and follow the link to reset your password. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I need to turn on my location services?” tab_id=”1522861998571-fe2205e7-bd82″][vc_column_text] You will need your location services turned on so the app knows when your vehicle is moving. It will trigger a scan to check your vehicle, and it helps with the mileage update. We do not save your location, or use it for any other reason.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How can I log out?” tab_id=”1522939405537-4a469073-1207″][vc_column_text]To logout, go to the side menu and click “Logout”. You can log out of your account after each session as a security measure. This can be helpful to make sure that the app is closed down completely. It can also help with the restarting process if you face technical difficulties. Restart the sensor and the FIXD app by logging out of your account, closing out of the FIXD app, and disconnecting the sensor.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How to change account settings?” tab_id=”1522939406472-22d6ae74-004b”][vc_column_text]

  1. Launch the FIXD app
  2. Go to the right side menu (represented by three lines on apple devices and three dots for Android devices).
  3. Go to “my account” – here you can change your account email address, phone number,and password by pressing “edit” or “change”.
  4. You can also change from Miles to KM by turning on the switch.

[/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ animation=”fade-up” id=”technical-issues”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”3433″ title=”Technical Issues”][/startapp_icon_box][vc_tta_accordion active_section=”0″][vc_tta_section title=”Why am I getting Problem Syncing message?” tab_id=”1522862002749-3c36f577-1cb4″][vc_column_text]Close out of the app, and unplug the sensor, that should help refresh it. Then, start your vehicle and leave it running. Plug your sensor in and try to connect!  Make sure you are disconnected from wifi, and make sure you have at least 3 bars of data connection. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why do I keep getting Problem Communicating?” tab_id=”1522862002830-3f40515e-7119″][vc_column_text]Close out of the app, and unplug the sensor, that should help refresh it. When you plug the sensor in, please let me know if you see a blue light flash on the sensor. Then, start your vehicle and leave it running. Plug your sensor in and try to connect!  Make sure you are disconnected from wifi, and make sure you have at least 3 bars of data connection. [/vc_column_text][/vc_tta_section][vc_tta_section title=”Why am I getting network error/unknown error?” tab_id=”1522939182390-e0345af8-5357″][vc_column_text]You will need to have at least 3 bars of data connection to use the app. Also, if you are connected to wifi, please try to disconnect and use cellular data. You will need to be connected to an internet source.[/vc_column_text][/vc_tta_section][vc_tta_section title=”My VIN number is not saving?” tab_id=”1522939203243-32f52508-ff34″][vc_column_text]You will need to have at least 3 bars of data connection to use the app. Also, if you are connected to wifi, please try to disconnect![/vc_column_text][/vc_tta_section][vc_tta_section title=”Why does it say “this device is not supported” or “unable to pair”?” tab_id=”1522939257245-50e3b46f-e2e0″][vc_column_text]When you are trying to connect, remember that you do not need to go through the Bluetooth settings to pair with the sensor. In order to connect to your FIXD sensor, all you need to do is turn Bluetooth on and launch the app! The app and sensor will pair automatically![/vc_column_text][/vc_tta_section][vc_tta_section title=”What do I do if I get an unknown code?” tab_id=”1522939295802-31abff84-a6fa”][vc_column_text]Please contact support@fixdapp.com with the name of the code as well as the make of your vehicle. They will be able to tell you specific details of the unknown code![/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ is_overlay=”enable” overlay_opacity=”15″ overlay_color=”#7a7a7a” animation=”fade-up” id=”orders-and-returns”][vc_column animation=”fade-up”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” image=”3457″ title=”Orders & Returns”][/startapp_icon_box][vc_tta_accordion active_section=”0″][vc_tta_section title=”Where can I buy a FIXD sensor?” tab_id=”1522862006582-e368e2d5-b244″][vc_column_text]You can purchase a sensor with the following retailers: FIXD, Amazon, Walmart, Best Buy.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How much does a FIXD sensor cost?” tab_id=”1522862006664-e931dc5a-5254″][vc_column_text]You can buy one FIXD sensor for $59, two FIXD sensors for $88, or three FIXD sensors for $118.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Are there additional fees associated using the FIXD app or sensor?” tab_id=”1522871159371-e58153f7-e056″][vc_column_text]No, there are no additional or monthly fees associated with using the FIXD sensor.[/vc_column_text][/vc_tta_section][vc_tta_section title=”Why did I get an email saying that I didn’t complete my order?” tab_id=”1522871160904-f120f7b5-1f05″][vc_column_text]If you add a sensor to your cart, and then leave the checkout page, you will get an email prompting you to complete the purchase. There are only two emails sent with this wording and you can also unsubscribe at the bottom of the email.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How long will it take to receive?” tab_id=”1522871228042-fbcf5860-f7d1″][vc_column_text]Once the purchase has been completed, your order will be shipped out the next business day. Shipping usually takes 3-5 days for delivery on domestic orders.[/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I find my order number?” tab_id=”1522871253257-f1d519e0-0fc2″][vc_column_text]Your order number is sent in your confirmation email![/vc_column_text][/vc_tta_section][vc_tta_section title=”I never received my sensor, now what?” tab_id=”1522871291328-4a8bbd7a-8269″][vc_column_text]Reach out to us and we would be happy to fix this! There is a 2 month window to contact our team to reship your order if there were issues with shipping. After 2 months, the holding period for your order has expired and your order will be archived. [/vc_column_text][/vc_tta_section][/vc_tta_accordion][startapp_block_title tag_title=”h3″ animation=”” title=”Return Policy” class=”padding-top-2x”][vc_tta_accordion active_section=”0″][vc_tta_section title=”What is the refund policy?” tab_id=”1524667618463-ec40940d-3690″][vc_column_text]The FIXD sensor can be returned within 30 days from the date the order was delivered. If you need to double check when your order was delivered, you should have received an email with tracking information from FIXD that you can review for the correct delivery date. [/vc_column_text][/vc_tta_section][vc_tta_section title=”How do I return it?” tab_id=”1522862010457-060b0cb4-e29c”][vc_column_text]A return authorization must be requested prior to the 30 day time period of the order being delivered. To request a label, the order number and delivery address zip code will be required. (The order number should be in either a GO or FIXD format – “GO-12345678” “FIXD123456”.) If there are issues requesting a return label, email the FIXD team for a return label – support@fixdapp.com.

  • For orders that begin with GO, request an RMA here. 
  • For orders that begin with FIXD, request an RMA here.

The sensor can also be sent back to our office directly at 75 5th Street NW Suite 2120 with the order # clearly marked in the shipping address or on the package.

[/vc_column_text][/vc_tta_section][vc_tta_section title=”What if I am outside of the 30 day return period?” tab_id=”1522870954679-c5c4f787-89ee”][vc_column_text]If you are outside of the 30 day return period, you cannot return the sensor for a full refund. You may however be within our one year warranty policy for a replacement sensor if you think there may be an issue with your sensor. Contact our support team to do some troubleshooting first to ensure we are not able to assist! [/vc_column_text][/vc_tta_section][/vc_tta_accordion][vc_empty_space height=”100px”][/vc_column][/vc_row][vc_row offset_top=”180″ animation=”fade-up” id=”videos”][vc_column animation=”fade-up” css=”.vc_custom_1524668480832{background-color: #ffffff !important;}”][vc_empty_space height=”100px”][startapp_icon_box alignment=”center” animation=”” title=”Videos” image=”3430″][/startapp_icon_box][/vc_column][/vc_row][vc_row offset_top=”180″ animation=”fade-up”][vc_column animation=”fade-up” width=”1/3″ css=”.vc_custom_1524668480832{background-color: #ffffff !important;}”][vc_raw_html]JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGRzZuLXVQX0wwUjAlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvdyUzRCUyMmF1dG9wbGF5JTNCJTIwZW5jcnlwdGVkLW1lZGlhJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNF[/vc_raw_html][/vc_column][vc_column width=”1/3″][vc_raw_html]JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGa3dwcmxFOG40MEklMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvdyUzRCUyMmF1dG9wbGF5JTNCJTIwZW5jcnlwdGVkLW1lZGlhJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNF[/vc_raw_html][/vc_column][vc_column width=”1/3″][vc_raw_html]JTNDaWZyYW1lJTIwd2lkdGglM0QlMjI1NjAlMjIlMjBoZWlnaHQlM0QlMjIzMTUlMjIlMjBzcmMlM0QlMjJodHRwcyUzQSUyRiUyRnd3dy55b3V0dWJlLmNvbSUyRmVtYmVkJTJGRUlYODhrMDBtcHMlMjIlMjBmcmFtZWJvcmRlciUzRCUyMjAlMjIlMjBhbGxvdyUzRCUyMmF1dG9wbGF5JTNCJTIwZW5jcnlwdGVkLW1lZGlhJTIyJTIwYWxsb3dmdWxsc2NyZWVuJTNFJTNDJTJGaWZyYW1lJTNF[/vc_raw_html][/vc_column][/vc_row][vc_row offset_top=”180″ id=”videos”][vc_column animation=”fade-up”][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_column][/vc_column][vc_column_inner][/vc_column_inner][vc_row offset_top=”180″ id=”Sensor-Contact-Us”][vc_column][vc_icon type=”image” size=”120″ alignment=”center” image=”1347″][vc_column_text]

Contact Us

Have a question that you didn’t see addressed on our site?  Click here.

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