Returns & Warranty

Updated: 04/17/2018

30 Day Satisfaction Guaranteed Return Policy

Applicable Products: FIXD Sensor, VIZR
If you are unhappy with any FIXD product for any reason, request a full refund within 30 days after the date of delivery.
To qualify for a refund, the following conditions must be met:
  • A return authorization must be requested prior to the 30 day time period of the order being delivered. To request a label, the order number and delivery address zip code will be required. (The order number should be in either a GO or FIXD format – “GO-12345678” “FIXD123456”.)
    • For orders that begin with GO, request an RMA here. 
    • For orders that begin with FIXD, request an RMA here.
    • If there are issues requesting a return label, contact the support team by submitting a ticket here.
  • The product must be returned to FIXD Automotive in good condition (not physically damaged, broken, or altered).
Additional terms and conditions:
  • The product must be purchased from FIXD Automotive or from an approved affiliate/re-seller.
  • If you return the product on your own without a pre-paid return label from the FIXD team, the return must include all necessary order information to ensure your order is refunded properly.
  • Shipping fees, taxes, and custom fees are non-refundable.
  • The product must have been purchased from FIXD Automotive or an approved affiliate/re-seller.

1 Year Limited Warranty

Applicable Products: FIXD Sensor, VIZR
This Limited Warranty applies to product purchased from FIXD Automotive for 1 year time period.
FIXD will replace any damaged or inoperative product by sending a new replacement product.
The Warranty Period for Physical Goods purchased from FIXD is 365 days from the date of delivery. A replacement product assumes the remaining warranty of the original product delivery date.
The Limited Warranty does not cover product in which problems were caused by:
  • Malfunctions or damage not resulting from defects in manufacturing or in materials.
To obtain the limited warranty, the following steps must be taken:
  • The defect must be brought to the attention of the support team by submitting a ticket here prior to the end of the 1 year period ensuring that steps are taken to diagnose the issue with the support team.
  • The product is returned with a pre-paid return label provided by the support team
Additional FIXD limited warranty terms and conditions:
  • The product will be replaced with a new product. No refunds will be given under the warranty.
  • The product can not be intentionally altered in anyway. If there is indication, FIXD can deny the warranty claim.
  • The 1 year warranty period is only applicable to the date of delivery for the original order. This period does not restart when a new product is delivered.
  • Issues with the app do not warrant a defect in the product.
  • The product must be purchased from FIXD Automotive or from an approved affiliate/reseller.
  • If you are an affiliate/reseller, and you wish to return the product, you must be approved by FIXD Automotive, and provide proof of approval upon request.

30 Day Cancellation Policy

Applicable Product: Roadside
If you wish to cancel your Roadside subscription, you must do so before 30 days after you purchased it. This will result in a full refund.
If the subscription is cancelled after the 30 days, the plan will cover the rest of the year, but will not be renewed. A refund will not be given after 30 days.

 

Disclaimers: The acceptance or denial of any warranty claim is left to the discretion of FIXD. Any purchase prior to the date of the last update, will be left to the discretion of FIXD, or the updated policies will stand. FIXD has the right to investigate any and all cases through previously acquired information, such as order information, FIXD account information, and other information volunteered to us. Any questions, or comments about these policies should be addressed prior to the use of them.