5 Mechanic Upsells & How To Avoid Them

If you’ve been to an auto repair shop in the past year, there’s a good chance you paid more than you should’ve for service… That’s because many repair shops operate on an incentivized pay structure. In other words, mechanics get paid more to upsell you on services (which you may… or may not actually need).

Here are the 5 most common upsells you’ll come across and how to respond when you experience them so you can save money and avoid getting scammed.

Upsell #1: The Fluid FlushPotential Cost: $15-$30

Upsell: “Would you like us to top off your fluids today?”

BEWARE: This is one of the easiest ways to add high margin items onto your bill and it takes the mechanic no time at all. Some mechanics will top your fluids off for free, especially if you got significant work done, so be sure to ask the cost.

What you need to know:

  • Coolant needs to be changed around 100k miles
  • You just need to check your fluids periodically and top them off if they are low
  • These fluids cost ~$10-20 at any auto parts store and they will help you put it in for free 

How to respond:

You: “Is there an extra charge for that? If so, I’ll just do it myself.”

Upsell #2: Filters (Cabin & Engine)Potential Cost: $51-$75

Upsell: “Hey Ma’am, I just checked and your air filters are looking really dirty. Can I go ahead and replace that for you?”

This is a common tactic to raise your bill or as shops call them, the RO (repair order). Some will even show you your air filter next to a brand new one so that it looks especially filthy. 

What you need to know:

  • Air filters are typically changed every 15-60K miles 
  • These filters are easy to access, so you can inspect the filters yourself every 6-12 months. 
  • Shops may try to upsell you on engine air filters, cabin air filters, and maybe even fuel filters, which can cost $30-$50+ when replaced in the shop
  • You can buy these filters online or at an auto parts store for $7-$15 and replace them yourself without any specialized tools or knowledge

How to respond:

If your filters were replaced according to your maintenance schedule:

Your response: “No thanks. I had my air filters replaced on time, so they should be good.”

If it’s time to replace or if the filter has debris and dark spots:

Your response: “How much is that going to cost? That sounds kind of high. I think I’ll just do it myself at home.”

Upsell #3: Brake Fluid Change/Brake BleedPotential Cost: $88-$113

Upsell: “We’ve got you down for an oil change. Do you want to add a brake fluid change and brake bleed today for just $XX?”

First off, what the heck is Brake Bleeding or Flushing? Brake bleeding is a process that removes air from your braking system. Air and moisture can get into your brake system over time and can cause the brake pedal to feel soft or to go further to the floor than usual. Bleeding the brakes should help fix this and give you a nice firm brake pedal. But before you say yes…

What you need to know:

  • Brake fluid generally needs to be changed every 3 years
    • All this depends on your vehicle’s make/model/year and how you drive.
  • At this that 3 year interval, they should also bleed your brakes to remove air from the system
  • Quick lube type shops may often try to perform this service more frequently than is necessary
  • This upsell could easily add $100+ to your bill

How to respond:

You: “Can you check when my last brake fluid change was? Oh, it was last year? No, thanks, I don’t think that’ll be necessary.”

Upsell #4: The Tire TrickPotential Cost: $450-$1200

Upsell: “Sir, we inspected your tires, and I can’t let you leave the shop in good confidence without replacing them.”

A new set of tires is one of the most expensive repairs for your car (sometimes $1,000.00+), so shops that do tire work love to get customers in for one reason and then upsell them on new tires. Sometimes they’ll even pressure drivers into buying a new tire when they could simply plug the puncture. If a mechanic is pressuring you into buying new tires, take this as a red flag and analyze the situation.

What you need to know:

  • Most tires are good until you have 3-4/32nds of an inch left on the tread (check your owner’s manual for specific recommendations)
  • Tires have a universal sizing system and there’s no need to feel pressured into buying a specific type or expensive brand of tires for your vehicle
    • Just make sure to get the right size and load rating. You can find this info on your doorjamb or you can call the FIXD Mechanic Hotline
  • Use the FIXD app to track your tire life and see exactly when you need to have them replaced based on your driving habits so there’s never any confusion

How to respond:

Your response: “How much tread is left?”

If the mechanic doesn’t give a specific measurement or it’s greater than 3-4/32nds of an inch, you can continue driving safely.

Upsell #5: The “Free” InspectionPotential Cost: $1000+

Upsell: “Thanks for coming in today! We’ll go ahead and do a free multi-point inspection while we’ve got you back for an oil change just to make sure everything’s running smoothly.”

It seems harmless, even helpful… but there’s another side to the multi-point inspection you should know about. These inspections, because they are routine and recommended, are a prime opportunity for shady repair shops to identify upsell opportunities when all you really wanted was a quick oil change. Some shops even charge you for the right to upsell you with these inspections! If the shop you are at does this and wants you to blindly pay for repairs, time to find another mechanic, which FIXD can help you with.

Here’s what you need to know:

  • Multi-point inspections are often used as a checklist of services to upsell 
  • Watch out for shops that do these inspections without asking for your permission or charge you without your approval
  • Use the FIXD app to track your own routine maintenance needs rather than relying on a shop’s own inspections
  • Use FIXD Premium’s Issue Forecast feature to predict future car problems so you know what to look for before the mechanic does
  • If you are feeling unsure, it never hurts to get a second opinion. You can contact The FIXD Mechanic Hotline to talk through any repairs or questions you may have, or to help you find another trusted shop in your area.

Want More Car Repair Tips – FREE?

Download and install the free FIXD app to get our complete list of repair shop upsells and expert tips on how to avoid them and save. Already have FIXD on your phone? Open the app and click on the “Ripoff Protection Program” tab!

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Comments 9

Charlie

August 24, 2020

You hit it on the nose , they will try this 90% to 95% of the time . Especially if there commission based shop mechanic .

EH

August 24, 2020

I work for an automotive group and this list is very accurate. Many of the recommended services are things you could do yourself with a little bit of time and parts you buy from PEP Boys or Autozone for a fraction of what you would pay at the dealership. Of course, not everyone has the time or technical ability to execute these services on their own, so for many people they make sense. Its all about being an educated consumer and making the right choice for you!

Deborah F Soto

August 24, 2020

Thank you. This used to happen

Neatta Zaragoza

August 24, 2020

Although I knew about these upsells, it is always good to get a reminder. Thanks FIXD!

desmond henry

August 24, 2020

Thanks for your tips. I have FIXD for some time now and on 2 occasions had a vehicle warning light on incident. On both occasions my FIXD Sensor, told me the minor fault, which I was able to make right. Without FIXD, I would have had to go to a repair shop which would have cost me some unnecessary X amount. A Fantastic product. Thanks.

Jo Acuff

August 24, 2020

Wish I’d had this device YEARS ago!

Mak

August 24, 2020

I’d second that!

Dee Corwin

August 26, 2020

Me too, it’s the best money spent, hands down.

Edgar Gerena

August 24, 2020

I have used FIXD twice and saved approximately $1100, 00. I wish I would have gotten FIXD a long time ago.
the 5 up sells I have heard them before, sadly while waiting for my car I hear them not only selling it to older folks, but actually scaring them into the upsell for hundreds of dollars.

Al

October 24, 2020

Al
October 24,2020

These tips are so true. I would never do this to anyone. I would not be able to sleep at night.
Thanks FIXD. I have saved over $500.00 . last year.

FIXD

October 27, 2020

We are so glad to hear that FIXD has helped you, Al! Happy and safe driving.

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