Install the FIXD app then follow these simple steps for sensor setup: Launch the FIXD app, turn Bluetooth on, register an account and input your sensor information, plug the sensor in, start your car, and then start scanning by tapping the wrenches!
Make sure you have the latest version of the app installed. Update through the App store or Play store.
You will need at least 3 bars of cellular connection to register and connect to our server. Try connecting with and without wifi.
Leave your car running for at least 5 seconds before trying to connect. Some cars can take a few seconds to communicate.
Restart the sensor and the FIXD app by logging out of your account, closing out of the FIXD app, and disconnecting the sensor.
Possible Causes: If you are having problems connecting, there might be an issue with the port of the vehicle or the sensor. Check the connection, and ensure there is a blue light that flashes when the sensor is plugged in.
Make sure that the latest version of the FIXD app is installed. You can download our FIXD app here:
Play Store for Android https://play.google.com/store/apps/details?id=com.fixdapp.two
App Store for iPhones https://itunes.apple.com/us/app/fixd/id957168651?mt=8
Turn Bluetooth on in the settings menu for your smartphone.
Close out of the FIXD App completely by opening your list of active apps and swipe the FIXD App to close, or by restarting your phone.
Plug in the FIXD Sensor.
Start your car and leave it running.
Launch the FIXD app and it should connect to the sensor.
If you receive a “no network connection available” error, make sure that you are connected to wifi or have a cellular data connection. You should have at least three bars of connection. If you are using wifi and receive this error, turn wifi off and use your cellular data to connect.
Possible Causes: Problem syncing can be caused by slow responses from vehicles, an outdated version of the app, or interruptions in loading.
Restart the sensor connection.
Do so by unplugging the sensor, logging out of your account, and closing out of the FIXD app.
Relaunch the FIXD app, login to your account, plug the sensor in to your vehicle, wait 5 seconds before connecting to the sensor.
Make sure that you have three bars of cellular coverage while connecting to the sensor.
Possible Causes: If you are unable to load information about your vehicle, most likely there is a network error preventing the information from saving to our servers.
Make sure you have at least 3 bars of cellular coverage.
Try connecting with and without wifi.
Double check that there are no extra spaces in the VIN.
Possible Causes: A ‘Vehicle Is Missing Tasks’ error could means either you do not have network connection to load the timeline or we currently do not have the vehicle’s codes in our database.
Make sure you have 3 bars of cell coverage to ensure it is not a network connection issue.
Please contact firstname.lastname@example.org with your Make, Model, and Year and we would be happy to add your vehicle’s timeline to our database.
Possible Causes: Some cars will not respond to the command to clear the light until a certain amount of miles have been driven for the vehicle.
Clear the Check Engine Light after completing the necessary repairs and drive your vehicle for at least 30 miles to shut off the light.
Let the freeze frames load, then wait 10 seconds before pressing the button to clear the light. This will give the car time to respond to the new command.
**If the code pertains to emissions, you will be unable to clear the light. If the issue is not addressed, the light will continue to come back on until the issue is fixed.
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